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This Acceptable Use Policy ("AUP") outlines the rules and standards for using ZankethStore.com and its services. By accessing or using our website, you agree to comply with this policy.

1. Purpose

This policy is designed to ensure that our website and services are used responsibly, legally, and in a manner that protects our users, business, and partners.

2. Permitted Use

You may use ZankethStore.com only for lawful purposes and in accordance with this policy. You agree to use our services honestly, responsibly, and without interfering with the rights of others.

3. Prohibited Activities

Users must not:

• Use the website for any illegal or fraudulent activity.
• Provide false, misleading, or stolen personal information.
• Use stolen, unauthorized, or fraudulent payment methods.
• Attempt to gain unauthorized access to our website, servers, databases, or systems.
• Attempt to hack, exploit, reverse engineer, or disrupt any part of our services.
• Upload or distribute malware, viruses, bots, or other harmful software.
• Interfere with the security, stability, or availability of our website.
• Use automated tools, scripts, or bots to abuse our services without our written permission.
• Attempt to bypass security measures or payment verification systems.
• Resell or redistribute our services in violation of applicable agreements.
• Impersonate another person or organization.
• Use our services in any way that violates applicable laws or regulations.

4. Account Responsibility

Users are responsible for:

• Maintaining the confidentiality of their account credentials.
• Ensuring that all account information is accurate and up to date.
• All activities performed through their account.

5. Fraud Prevention

To protect our customers and business, we may:

• Verify customer identity or payment information.
• Temporarily suspend or delay suspicious transactions.
• Request additional verification documents when necessary.
• Reject or cancel suspicious orders without prior notice.

6. Intellectual Property

All website content, including text, graphics, software, logos, images, and designs, remains the property of ZankethStore.com or its respective owners. Unauthorized copying, reproduction, modification, or distribution is prohibited.

7. Enforcement

If you violate this Acceptable Use Policy, we may take one or more of the following actions:

• Suspend or terminate your account.
• Cancel pending orders.
• Restrict access to our services.
• Refuse future transactions.
• Report illegal activities to the appropriate authorities where required by law.

8. Limitation of Liability

ZankethStore.com shall not be responsible for any losses or damages resulting from violations of this policy or misuse of our services by users.

9. Changes to This Policy

We reserve the right to modify or update this Acceptable Use Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the updated policy.

10. Contact Information

Website: ZankethStore.com
Email: Support@zankethstore.com
WhatsApp / Contact: +94 76 494 9183

If you have any questions regarding this Acceptable Use Policy, please contact our support team using the information above.

At ZankethStore.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Full name
• Email address
• Phone number
• Account or game-related information required to complete your order
• Payment-related information (excluding sensitive financial credentials)
• IP address, browser type, device information, and usage data
• Any information you voluntarily provide when contacting our support team

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments and prevent fraud
• Provide customer support
• Improve our website, products, and services
• Communicate important updates regarding your orders or account
• Comply with legal obligations

3. Payment Information

We do not store your banking passwords, card PINs, CVV codes, or other sensitive payment credentials. Payments are processed through trusted payment providers where applicable.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic and performance
• Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information. Your information may be shared only when necessary:

• With trusted service providers required to complete your order
• With payment providers to process transactions
• When required by applicable law or legal authorities
• To protect our legal rights, property, or security

6. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain transaction records
• Resolve disputes
• Comply with legal and regulatory requirements

After this period, information may be securely deleted or anonymized.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, policies, or content of those third-party services.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Object to certain processing activities
• Contact us regarding any privacy concerns

10. Children's Privacy

Our services are not specifically directed toward children. If we become aware that personal information has been collected in violation of applicable law, we will take appropriate action.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon publication on this website.

12. Contact Information

Website: ZankethStore.com
Email: Support@zankethstore.com
WhatsApp / Contact: +94 76 494 9183

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team using the information above.

Thank you for choosing ZankethStore.com. We strive to provide reliable digital products and services. Please read our Refund Policy carefully before making any purchase.

1. Digital Products

All products and services sold on ZankethStore.com are digital in nature. Due to the instant delivery of digital goods, all sales are generally considered final.

2. Refund Eligibility

A refund may be considered only under the following circumstances:

• The order could not be completed due to a confirmed issue on our side.
• Payment was successfully received, but the product or service could not be delivered.
• A duplicate payment was made for the same order.
• The ordered product is permanently unavailable and cannot be fulfilled.

3. Non-Refundable Situations

Refunds will not be provided if:

• Incorrect account information, UID, email address, username, or other required details were provided by the customer.
• The digital product or service has already been successfully delivered.
• The customer changes their mind after placing the order.
• The customer purchases the wrong product, package, or service.
• Delays occur due to maintenance, supplier issues, game server issues, or other third-party services beyond our control.
• The customer violates our Terms & Conditions.

4. Refund Review

All refund requests are reviewed individually. Additional information or proof of payment may be requested before a final decision is made.

5. Processing Time

Approved refunds are normally processed within 3–14 business days, depending on the original payment method and financial service provider.

6. Payment Reversals

Fraudulent chargebacks, unauthorized payment disputes, or false payment claims may result in permanent suspension of the customer's account and access to our services.

7. Service Interruptions

Temporary technical issues, scheduled maintenance, supplier delays, or third-party service interruptions do not automatically qualify for a refund.

8. Right to Refuse

ZankethStore.com reserves the right to refuse any refund request that does not meet the conditions outlined in this Refund Policy.

9. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services indicates acceptance of the latest version.

10. Contact Information

Website: ZankethStore.com
Email: Support@zankethstore.com
WhatsApp / Contact: +94 76 494 9183

For any refund-related questions or assistance, please contact our support team using the information above.

Thank you for choosing ZankethStore.com. This Cancellation Policy explains when and how an order may be cancelled. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Customers may request to cancel an order only if the order has not yet been processed or delivered. Once an order has entered the processing stage or has been successfully delivered, it cannot be cancelled.

2. Instant Digital Services

Many of our products and services are delivered automatically or instantly. Orders for these services cannot be cancelled once processing has begun.

3. Customer Cancellation Requests

If you wish to cancel an order, please contact our support team as soon as possible. We will review the status of your order and determine whether cancellation is possible. Submitting a cancellation request does not guarantee that the order will be cancelled.

4. Orders That Cannot Be Cancelled

Cancellation requests will not be accepted if:

• The product or service has already been delivered.
• The order is currently being processed.
• Incorrect information was provided by the customer.
• The customer simply changes their mind after processing has started.

5. Cancellation by ZankethStore.com

We reserve the right to cancel any order if:

• Fraudulent or suspicious activity is detected.
• Payment verification fails.
• The product or service becomes unavailable.
• Incorrect pricing or technical errors occur.
• The order violates our Terms & Conditions.

If payment has already been received for an order cancelled by us due to our inability to provide the service, an appropriate refund may be issued in accordance with our Refund Policy.

6. Processing Delays

Temporary delays caused by maintenance, supplier issues, payment verification, or third-party service interruptions do not automatically qualify an order for cancellation.

7. Refund After Cancellation

If an eligible order is successfully cancelled before processing begins, any applicable refund will be handled according to our Refund Policy.

8. Changes to This Policy

We reserve the right to modify or update this Cancellation Policy at any time without prior notice. Continued use of our services constitutes acceptance of the latest version of this policy.

9. Contact Information

Website: ZankethStore.com
Email: Support@zankethstore.com
WhatsApp / Contact: +94 76 494 9183

For cancellation requests or questions regarding this policy, please contact our support team using the information above.